WHAT ARE THE SHIPPING OPTIONS?
We use Canada Post and ChitChats to ship all our orders.
CANADA : $8 for Canada Post expedited tracked parcel (2-10 business days)
-$4 for Untracked Canada Post Lettermail. This option is a more affordable option to all my Canadian customers purchasing one item! Side note: once we ship out the package we are not responsible for it. (2-10 business days)
USA - Canada Post Untracked US Air Mail $8 (5-10 business days)
- USPS untracked first class mail via "chitchats" $4.50 (3-10 business days)
- Canada Post US tracked parcel $15 (5-10 business days with a tracking number)
INTERNATIONAL - International Untracked Air Mail $10-$15 (8-14 business days)
- International Tracked Parcel $18-$25 (7-14 business days with tracking number)
HOW LONG DOES SHIPPING USUALLY TAKE?
Since all our products are handmade locally in Vancouver, BC we have a processing time of 2-8 business days before your order is shipped out. Please allow us this time to make and ship your order and keep in mind that our items are made in small batches and hand packaged.
WHAT HAPPENS IF I GET AN UNTRACKED SHIPPING OPTION?
If you get an untracked shipping option your order will be out of our control once it has been shipped out. This type of shipping is an option because we want to give everyone a choice of an affordable shipping option! We know how pricey shipping is. If you have any questions regarding this or want a picture of your parcel direct message @CARINASBTQ on Instagram or email CARINASBOUTIQUECO@GMAIL.COM.
WHERE ARE YOU LOCATED?
We are located in Vancouver, BC, Canada. All our products are made locally and shipped from Vancouver.
Currently we don’t have a return policy nor accept returns as we are a small business. If you want to change or cancel your order please direct message @CARINASBTQ on Instagram the day of your purchase as we make, package and ship usually the day after your order. If your product is defective please contact us.
WHAT CURRENCY IS ON YOUR WEBSITE?
All our items are priced in Canadian Dollars ( CAD ). To change the currency to your currency please scroll to the bottom of our website and find the currency selector.
Thanks to everyone for the constant support! Hope this page answers all your questions. If not feel free to direct message me @CARINASBTQ or email me at CARINASBOUTIQUECO@GMAIL.COM and I will try to answer as quickly as possible. Hope you love all your items and sending love to all of you.